Please read these Terms of Service ("Terms") carefully before using the services offered by Brighter Futures Clinic ("us", "we", or "our"). By accessing or using our website, scheduling appointments, or using any of our services, you agree with these Terms. If you are not assured by or agree to these Terms, you must not access or use our website or services.

Services 
Brighter Futures Clinic offers a range of therapeutic services, including psychology, occupational therapy, speech and language pathology, counselling, and group programs. We provide services both in-person at our clinic, off-site across various locations, and remotely via telehealth when appropriate.

Appointments and Scheduling 
Appointments can be made by contacting our clinic directly via phone or email. When scheduling an appointment, you agree to provide accurate and complete information. If you need to reschedule or cancel an appointment, we require at least 48 hours notice. Failure to provide adequate notice may result in a cancellation fee.

Fees and Payments 
Fees for our services are available upon request and may vary depending on the specific service provided. Payment is due at the time of session completion unless otherwise agreed upon in writing. We accept various forms of payment. In some cases, Medicare or private health insurance rebates may be available.

Confidentiality and Privacy 
We take your privacy and confidentiality seriously. We adhere to the Australian Privacy Principles and the Privacy Act 1988 (Cth), as well as the guidelines of the Australian Health Practitioner Regulation Agency (AHPRA) and our professional Boards. For more information about how we handle your personal information, please refer to our Privacy Policy.

Limitation of Liability 
While we strive to provide high-quality services, we cannot guarantee specific outcomes or results. You acknowledge and agree that we shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from your use of our web services, including but not limited to any psychological distress, personal injury, or financial loss. If you have any concerns, please contact our team – we aim to provide services that support comfort and wellbeing for our community. 

Intellectual Property 
All content on our website, including text, graphics, logos, and images, is the property of Brighter Futures Clinic and is protected by Australian and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content on our website without our express written consent.

Governing Law 
These Terms shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Australia.

Changes to Terms of Service 
We reserve the right to modify or update these Terms at any time without prior notice. By continuing to access or use our website or services after any revisions become effective, you agree to be bound by the updated Terms. If you are not assured by or agree to these Terms, you must not access or use our website or services.

Compliance with Professional Standards 
As a team, we are committed to complying with the guidelines and standards set forth by the AHPRA and best practice standards, ethical guidelines, and codes or ethics set by our professional boards. Our clinicians maintain their professional registration, engage in continuing professional development, and adhere to relevant codes of ethics and conduct.

9. Contact Us

If you have any questions or concerns about these Terms, please contact us:
Clinic Director: Dr. Louise Ford
Brighter Futures Clinic 
Address: 1/20 Creek Road Mount Gravatt East QLD 4122 
Phone: 07 3843 5739
Email: info@brighterfuturesclinic.com.au

Last updated: 3rd April 2023